faqs

How confidential is my session with you?

Your privacy will be respected and any information you provide us will be treated as confidential. Any notes will be kept in a secure location and viewed only by your therapist. Exceptions to this would arise:

1. If your therapist considers that certain information needs to be disclosed to protect yourself or others from serious harm.

2. When a therapist discusses a case in supervision. Your details are kept anonymous so that you cannot be identified.

Communication with your doctor – As there are sometimes situations where a referral is recommended, your therapist will discuss with you whether or not you consent to them having communication with a doctor or another professional, and the scope of disclosure. It is required for you to sign a consent form to indicate you give your consent for such communication.

How many therapy sessions will I need?

The length of therapy varies depending on individual/couple or family needs and this will be discussed with you. Therapy may be short-term (3-6 sessions) or longer term (12+).

What are my rights?

The Code of Health and Disability Services Consumers’ Rights sets out ten rights that you have as a health consumer which must be followed by anyone providing any sort of health or disability service.

Insight is committed to providing a safe and reliable healthcare service to visitors, that respects this Code and that of patient privacy.

If you feel that you have not been treated fairly or appropriately by one of our clinicians we have a procedure in place to address this. Please contact our Practice Manager in the first instance on 09 8468887 or email hello@insight-international.org  If you would like to make a formal complaint you can do so by following the steps set out by the Health and Disability Commission

what people have to say

“I thoroughly enjoyed the training presented and found the theory and techniques very useful in broadening my professional
practice, as well as enriching my everyday life. I would highly recommend it to professionals working in the helping
professions or anyone with an interest in personal growth and development.”
LINEE, Clinical Psychologist

“It has been fascinating to learn about how the brain functions under stress, how this relates to an individual’s past and how it can be ‘reset’ to enable more positive outcomes for the future. Learning how to engage in the present moment instead of living in fear of the uncertainties ahead is a must, for any individual”
Deb, Graphic Designer

“The course is thoughtfully put together and beautifully presented. The trainers are wonderfully welcoming, sensitive and knowledgeable. They deliver the content in a manner that brings research and theory to life. I gained so much that I have been able to implement both personally and within my work. I recommend this training without hesitation. Go for it.”
JULIE, Occupational Therapist